Shaw and Mohawk (the two largest carpet manufacturers altered their carpet warranties by stating: “Effective January 1, 2008 the company will require the use of IICRC Certified Firms for all professional cleaning services.”
Additionally cleaning companies must also be compliant with and approved by the CRI/SOA (Carpet & Rug Institute / Seal of Approval) with respect to equipment and cleaning agents used on carpet.
IICRC Certified Firms must meet several stringent criteria that serve to protect the consumer. The firm must have at least one IICRC certified technician on all job sites, must have a business license, must carry general liability insurance, have an approved consumer complaint policy and must adhere to the IICRC code of ethics. All these protect the consumer against unscrupulous operators.
Dan’s Carpet & Upholstery Cleaning is a CRI and SOA member and has been an IICRC Certified Firm since its inception and annually maintains all of the requirements set forth by the IICRC and is compliant with the new regulations announced by the carpet mills and the CRI/SOA program.
“We believe our recommendations and requirements will ultimately help consumers enjoy and appreciate our products more fully,” says Carey Mitchell, Shaw’s director of technical services. “This information reflects years of carpet research and testing and provides a firm foundation for proper maintenance that will enhance and extend a carpet’s useful life”. To learn more visit www.carpet-rug.com
In a nut shell: If you bought new carpet in 2008 (or after) you must have it cleaned every 12-18 months and you must hire an IICRC certified firm/tech who is also a CRI member otherwise your carpet warranty may be voided.